Senior Technical Instructor

Palo Alto, CA



Provide superior technical curriculum development and delivery for enterprise software users and managers.





Developed curriculum and delivered trainings for SAP enterprise software.  My courses earned highest ratings from thousands of participants.


Exceeded MBO goals in all years with SAP.


Consistently prepared highest-quality instructor-led trainings, webinars and recorded videos.



Architecture: Knowledge of Service Oriented Architecture (SOA), middleware and APIs allows rapid learning of new enterprise software systems.

Software: Enterprise systems (Web Content Management, Document Management, Knowledge Management, Training Management, Portals);  communications (SNA, TCP/IP, X.25, HTTP, FTP, POP, IMAP, CIM); operating systems (UNIX, DOS, Win 3.x/95/XP/2000 server/2003 server).

Hardware: Personal computers, servers (wireless LAN, remote access, communications & terminal), routers and bridges.



Senior Instructor, Interwoven, San Jose, CA, 2008 – 2009
Delivered solutions for Web Content Management

    • Delivered training for Interwoven’s TeamSite products.  Target audience included consultants, project managers, development staff of Interwoven, partner organizations and customers.
    • Setup training networks at corporate and remote offices. 

Technical Trainer, Knowledge Expert, Customer Advocate, SAP, Palo Alto, CA, 1999 – 2008
Delivered a comprehensive range of solutions to empower every aspect of business operations

    • Designed, implemented and delivered training for SAP Portal products.
    • Training/Coaching: Developed curriculum for most SAP Portals products.  Presented training for all SAP Portals courses – System Administration, Portal Content, R/3 Unifier, Unification Servers, Knowledge Management and Overview.  Target audience included sales, consultants, project managers, development staff of SAP, partner organizations and customers.

Major Accounts Manager, The Saratoga Group, Sunnyvale, CA, 1998 – 1999
Developed and marketed Web-based training management software and computer-based Information Technology courseware.

    • Training/Coaching: Developed company presentations; trained trainers to deliver to customer's senior management and engineers via the Internet, telephone or face-to-face.
    • Business Development:  Negotiated license agreements with end-users and VARs  including  3Com and HP.


  • University of Santa Clara, MBA
  • San Jose State University, BS, Finance
  • Robotics:  Coach and referee for teams from 9 to 18 years
  • Hobbies:  Outdoor photography, kayaking, hiking