RICK SWAN

Senior Technical Instructor
rswan@swanaassoc.com

Palo Alto, CA



OBJECTIVE:

 

Provide superior technical curriculum development and delivery for enterprise software users and managers.

 

 

SUMMARY:

 

Developed curriculum and delivered trainings for SAP enterprise software.  My courses earned highest ratings from thousands of participants.

 

Exceeded MBO goals in all years with SAP.

 

Consistently prepared highest-quality instructor-led trainings, webinars and recorded videos.

 

CORE COMPETENCIES:

Architecture: Knowledge of Service Oriented Architecture (SOA), middleware and APIs allows rapid learning of new enterprise software systems.

Software: Enterprise systems (Web Content Management, Document Management, Knowledge Management, Training Management, Portals);  communications (SNA, TCP/IP, X.25, HTTP, FTP, POP, IMAP, CIM); operating systems (UNIX, DOS, Win 3.x/95/XP/2000 server/2003 server).

Hardware: Personal computers, servers (wireless LAN, remote access, communications & terminal), routers and bridges.

 

EXPERIENCE:

Senior Instructor, Interwoven, San Jose, CA, 2008 – 2009
Delivered solutions for Web Content Management

    • Delivered training for Interwoven’s TeamSite products.  Target audience included consultants, project managers, development staff of Interwoven, partner organizations and customers.
    • Setup training networks at corporate and remote offices. 

Technical Trainer, Knowledge Expert, Customer Advocate, SAP, Palo Alto, CA, 1999 – 2008
Delivered a comprehensive range of solutions to empower every aspect of business operations

    • Designed, implemented and delivered training for SAP Portal products.
    • Training/Coaching: Developed curriculum for most SAP Portals products.  Presented training for all SAP Portals courses – System Administration, Portal Content, R/3 Unifier, Unification Servers, Knowledge Management and Overview.  Target audience included sales, consultants, project managers, development staff of SAP, partner organizations and customers.

Major Accounts Manager, The Saratoga Group, Sunnyvale, CA, 1998 – 1999
Developed and marketed Web-based training management software and computer-based Information Technology courseware.

    • Training/Coaching: Developed company presentations; trained trainers to deliver to customer's senior management and engineers via the Internet, telephone or face-to-face.
    • Business Development:  Negotiated license agreements with end-users and VARs  including  3Com and HP.

EDUCATION & PERSONAL BACKGROUND:

  • University of Santa Clara, MBA
  • San Jose State University, BS, Finance
  • Robotics:  Coach and referee for teams from 9 to 18 years
  • Hobbies:  Outdoor photography, kayaking, hiking